FitGenie: Macro & Food Tracker - パソコン用

Might be the worst bug I’ve seen on this app so far. Days are getting meshed together each time you enter the app and when you input macros it doesn’t register right away. For example, I’ll input a certain food, it won’t register so I’ll exit out of the app, and when I go back in it shifts that food to the prior or future days until I repeat this process 5 times before it returns back to normal. I switched from MFP to Fitgenie basically during its inception and I think the past few months have been the time where I’ve only encountered any problems like this. Still trying to work around it so I can continue to support you guys and not have to input all my foods again but lately it’s been getting harder to not switch back to a more reliable format. Hope you guys can get this problem sorted.

Just had trouble logging meals, I would search food and then click on food and screen froze. Had to close app and re open a few times

The app should allow users to look at their cart without having a $50 minimum

Very good

I have been a supporter of this app from day 1. I’ve recommended FitGenie to so many friends and family. The app has become progressively worse from the last major update to its minor updates in between. There is an area on the home screen of the app that allows you to input 3 ‘nutrient goals’ to track on the home screen, when I go and put in Protein, Carbs and Fats to track and press save, the app either freezes or saves the wrong nutrient goals. i.e. Instead of saving ‘Fats’ it will save ‘Sugar’ instead. It’s been super buggy since the updates. Another issue I have and this is probably the worst. The app is so inaccurate when scanning foods or searching for them on the search bar. I spend most of my time manually inputting the nutritional content because the app has it wrong at least 60% of the time. I saw that they partnered with another company’s database, but I’m not sure if you guys use this yourself... but your yearly subscription customers should not have to manually input their food. We pay you for efficiency and accuracy. One day I checked the accuracy and I could have eaten more than 500 extra calories because the app had the info wrong. Another issue with efficiency is the older versions of the app had an area where you could see how many macros you had ‘left’ in the day so you didn’t have to do the math yourself. Clearly it’s simple arithmetic, but again... if I’m paying you a yearly subscription why would you want to make your app less efficient for your customers? That’s definitely REGRESSION. Let’s keep it simple. I’ve been a huge supporter of this app from the beginning, because I’m a huge supporter of Eric Helms’ work. They use his algorithm to calculate the nutritional needs of their customers. When I first encountered an issue I emailed FitGenie to get help, and one of the founders responded to me with great customer service etiquette. Very friendly, helpful and kind guy. But their customer service has seemed to have also regressed lately as well. I’ve tried to reach out several times via social media with no response. I’m seriously considering parting ways at the end of my yearly subscription if these issues aren’t resolved. I’m just not satisfied with what the app has been producing and hope they will be addressed swiftly. At this time, I can no longer recommend anyone to get this app in the state it’s in. Until the inaccuracies and bugs are fixed... it’s not worth wasting your time until things are improved.

I think I’ve used this app for about four years and I love it. The things I like best are listed below: 1) They will give you macro suggestions based on your goals as well as suggest changes over time, but if you don’t want to follow their plan and instead make your own, you can. 2) The food library is pretty complete. I rarely can’t find a specific item, but if I can’t, it’s so easy to add. 3) I can put it my own homemade meals, and the app will easily find them even months after I last ate them. 4) Customer service has been great. Like I said above, I’ve used this app daily for about 4 years and I think I’ve needed help twice. This last time they emailed me back within an hour or so having already fixed my issue! You should use this app.

My custom goals won’t save & also can’t change portion sizes because the keyboard keeps disappearing.